In this interview, Helen Heenan discusses whether current Cabin Crew CRM training truly prepares crew for real operational challenges, touching on topics such as training effectiveness, regulatory gaps, and adapting for a new generation.
Mentour Pilot is a widely followed aviation YouTube channel that explains aircraft operations, industry procedures, accident/incident histories, and pilot life from an insider perspective. It is a rich source of case studies for CRM training because many episodes analyse real incidents where communication breakdowns, decision-making errors, situational awareness lapses, or teamwork dynamics played key roles.
This video by Laureen Harris explains Christopher Wickens’ MRT theory – using Gordon Ramsay as an example.
Ben Cattaneo from The Decision-making Studio talks to guest Gary Klein on this podcast about his pioneering work in Recognition-primed decision making. What is the role of expertise and intuition in decision-making?
Business school professor Amy Edmondson, known for her work on psychological safety, explains “teaming,” where people come together quickly (and often temporarily) to solve new, urgent or unusual problems
In this brilliant video series, professor David Woods talks about resilience engineering (building resilience into complex systems).
DISCOVER HUMAN FACTORS from the UK Chartered Institute of Ergonomics and Human Factors is a free learning resource offering an introduction to the discipline of HF. A series of four real-life video examples discusses how human factors can be used to make life and work easier and safer for individuals:
William R. Hoffman, MD is a neurologist and aircrew brain health researcher with an interest in aeromedical screening and healthcare behavior. He is an affiliated assistance professor of aviation at the University of North Dakota John D. Odegard School of Aerospace Science. He is an internationally invited speaker on pilot health behavior and leads the Aerospace Medical Association Mental Health Research Subgroup. In this video, he talks about pilot mental health (source: lovefly podcast):
For those new to the field who don’t really know what human factors and CRM in aviation is all about. This is a great place to start. A presentation is from a workshop on human factors in aviation and aerospace held at the 2020 Space Apps – Waterloo Hackathon by Dr Kearns offers a good general overview of human factors.
A short safety video by Bruce Webb, former Chief Pilot for Airbus Helicopters in the United States and safety advocate. This video focuses on the helicopter sector and looks at “human error” this time not as a pilot issue but from a maintenance perspective. In this video, Bruce breaks down how to mitigate for human error in maintenance.