Written by SOURCE: HALLDALE GROUP’S INSIDE AVIATION
In this interview, Helen Heenan, RAeS Flight Operations Group Human Factors Lead and experienced CRM instructor and former airline training lead, discusses whether current Cabin Crew CRM training truly prepares crew for real operational challenges.
Heenan joins Halldale’s Atul Chandra at EATS to discuss training effectiveness, regulatory gaps, and adapting for a new generation. From post-COVID remote learning to the Kirkpatrick Model and bite-sized training, she shares insights on how operators can go beyond compliance to deliver measurable value.
Topics include:
- Why CRM training effectiveness isn’t measured
- Regulatory differences between cabin crew and flight crew
- Compliance Plus: going beyond minimum standards
- Using Kirkpatrick’s model for evaluation
- Engaging the next generation with relevant, bite-sized learning