This article from 2019 and published by Forbes, looks at the airline industry and discusses the value in not only studying what pilots do wrong, but also what they do right. The author, Kirsty Kiernan is a professor at Embry-Riddle Aeronautical University. She teaches and conducts research in unmanned systems and aviation safety.
The industry knows a lot about what pilots do wrong, but not nearly enough about what pilots do right. How does the role of the human in the system build in resilience? ‘In aviation safety, it’s like we’ve been trying to learn about marriage by only studying divorce.’