Sweller’s Cognitive Load Theory

The short paper linked here provides an overview of Sweller’s Cognitive Load Theory, which is widely used in instructional design. It is particularly useful for designing instruction that optimizes cognitive load for learners with different levels of expertise.

For CRM developers, the theory offers concrete guidance on how to avoid unnecessary cognitive load.

Followership

Followership is a topic that I always found it hard to find training content for. I never really liked the term either, as it gives a feeling of subservience…

This podcast by Ben Hutchinson sheds some light on the topic by discussing two interesting papers in this short episode.

Problem Solving/Decision Making

and Procedures for Unexpected events Unexpected events in aviation disrupt crews’ expectations, increase stress and workload, and require rapid sensemaking rather than simple checklist use. This paper argues that safe outcomes depend less on knowing more procedures and more on resilience: the ability to anticipate, monitor, adapt, and recover when things do not go as […]

Teaming

Business school professor Amy Edmondson, known for her work on psychological safety, explains “teaming,” where people come together quickly (and often temporarily) to solve new, urgent or unusual problems

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