Source: Human Factors and Ergonomics Society via open access at Sagepub.com
This comprehensive guide for designing, implementing, and evaluating CRM training programmes takes an honest look at the efficacy to date of CRM training and implementation including some of the problems it suffers. Despite being a little dated (2006) not so much has changed that it not is still useful and relevant for those involved with training design and instruction.
The authors outline a systematic approach to CRM training, breaking the process into six phases:
1. Training Needs Analysis – Identifying necessary skills, organizational readiness, and desired outcomes.
2. Training Design – Developing specific, measurable objectives and ensuring alignment with learning principles.
3. Training Development – Creating prototypes, instructional materials, and learning scenarios.
4. Training Implementation – Preparing the environment and conducting the training, often using simulations.
5. Training Evaluation – Using multi-level evaluations to assess effectiveness and guide revisions.
6. Training Transfer – Ensuring that learned skills are applied on the job through supervisor support and continuous learning environments.
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