In this interview, Helen Heenan discusses whether current Cabin Crew CRM training truly prepares crew for real operational challenges, touching on topics such as training effectiveness, regulatory gaps, and adapting for a new generation.
Mentour Pilot is a widely followed aviation YouTube channel that explains aircraft operations, industry procedures, accident/incident histories, and pilot life from an insider perspective. It is a rich source of case studies for CRM training because many episodes analyse real incidents where communication breakdowns, decision-making errors, situational awareness lapses, or teamwork dynamics played key roles.
This video by Laureen Harris explains Christopher Wickens’ MRT theory – using Gordon Ramsay as an example.
Ben Cattaneo from The Decision-making Studio talks to guest Gary Klein on this podcast about his pioneering work in Recognition-primed decision making. What is the role of expertise and intuition in decision-making?
Business school professor Amy Edmondson, known for her work on psychological safety, explains “teaming,” where people come together quickly (and often temporarily) to solve new, urgent or unusual problems
In this brilliant video series, professor David Woods talks about resilience engineering (building resilience into complex systems).