{"id":5579,"date":"2026-02-10T21:07:45","date_gmt":"2026-02-10T21:07:45","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?p=5579"},"modified":"2026-02-10T21:07:52","modified_gmt":"2026-02-10T21:07:52","slug":"research-reveals-startling-gap-in-ss-training-for-cabin-crew","status":"publish","type":"post","link":"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/10\/research-reveals-startling-gap-in-ss-training-for-cabin-crew\/","title":{"rendered":"Research Reveals Startling Gap in S&amp;S Training For Cabin Crew"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">SOURCE: <a href=\"https:\/\/www.halldale.com\/civil-aviation\/research-reveals-startling-gap-ins-s-training-for-cabin-crew\">Halldale Group<\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This piece from <a href=\"https:\/\/www.halldale.com\">Halldale.com<\/a> explains new research from TNO, Delft, and Cranfield Universities looking at the impact of startle and surprise in cabin crew.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>A survey of 348 cabin crew across several European airlines reveals a significant gap in safety training. While some pilots receive structured startle and surprise (S&amp;S) management protocols following high-profile accidents like Air France 447, cabin crew face similar acute stress events without equivalent preparation.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>The research was carried out by Daan Vlaskamp, an experienced airline pilot and instructor\/examiner, and Alex Pollitt ,an experienced helicopter pilot and CRM trainer.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>It examined both prevalence and impact of Startle &amp;Surprise among cabin crew, finding that perceived control during events strongly predicted both immediate performance and long-term wellbeing outcomes. Crew who felt able to influence situations reported markedly better performance and fewer lasting effects than those feeling powerless.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An example of applied human factors research with potential impact on real operational safety and CRM in practice, this research forms part of a two part project that could see the introduction of a startle management method for cabin crew similar to that in use by pilots in leading airlines. <\/p>\n\n\n\n<p class=\"has-vivid-green-cyan-background-color has-background wp-block-paragraph\"><a href=\"https:\/\/www.halldale.com\/civil-aviation\/research-reveals-startling-gap-ins-s-training-for-cabin-crew\">TO ACCESS THE FULL ARTICLE &#8211; CLICK HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This piece from Halldale.com explains new research from TNO, Delft, and Cranfield Universities examining both prevalence and impact of Startle &#038;Surprise among cabin crew, and finding that perceived control during events strongly predicted both immediate performance and long-term wellbeing outcomes. <\/p>\n","protected":false},"author":58,"featured_media":5580,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123],"tags":[],"class_list":["post-5579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resilience-startle-surprise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Research Reveals Startling Gap in S&amp;S Training For Cabin Crew - The CRM Knowledge Hub<\/title>\n<meta name=\"description\" content=\"This piece from Halldale.com explains new research examining both prevalence and impact of Startle &amp;Surprise among cabin crew.\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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