{"id":5413,"date":"2026-01-26T21:36:22","date_gmt":"2026-01-26T21:36:22","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?p=5413"},"modified":"2026-01-26T21:39:04","modified_gmt":"2026-01-26T21:39:04","slug":"resilience","status":"publish","type":"post","link":"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/","title":{"rendered":"Problem Solving\/Decision Making"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>and Procedures for Unexpected<\/strong> events<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unexpected events in aviation disrupt crews\u2019 expectations, increase stress and workload, and require rapid sensemaking rather than simple checklist use. This paper argues that safe outcomes depend less on knowing more procedures and more on resilience: the ability to anticipate, monitor, adapt, and recover when things do not go as planned. Effective crews actively gather information, communicate, re-prioritize tasks, and flexibly share roles to regain control of the situation. Because not all failures can be trained or scripted, scenario-based training should deliberately include surprise and ambiguity to practice adaptive decision-making. The authors conclude that developing and training these adaptive skills is essential for handling real-world, unexpected events safely. https:\/\/rosap.ntl.bts.gov\/view\/dot\/57074\/dot_57074_DS1.pdf<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>and Procedures for Unexpected events Unexpected events in aviation disrupt crews\u2019 expectations, increase stress and workload, and require rapid sensemaking rather than simple checklist use. This paper argues that safe outcomes depend less on knowing more procedures and more on resilience: the ability to anticipate, monitor, adapt, and recover when things do not go as [&hellip;]<\/p>\n","protected":false},"author":60,"featured_media":5414,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[114,132,123,127],"tags":[],"class_list":["post-5413","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-by-topic","category-problem-solving-decision-making","category-resilience-startle-surprise","category-workload-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Problem Solving\/Decision Making - The CRM Knowledge Hub<\/title>\n<meta name=\"description\" content=\"Unexpected events in aviation disrupt crews\u2019 expectations, increase stress and workload, and require rapid sensemaking rather than simple checklist use. This paper argues that safe outcomes depend less on knowing more procedures and more on resilience: the ability to anticipate, monitor, adapt, and recover when things do not go as planned. Effective crews actively gather information, communicate, re-prioritize tasks, and flexibly share roles to regain control of the situation. Because not all failures can be trained or scripted, scenario-based training should deliberately include surprise and ambiguity to practice adaptive decision-making. The authors conclude that developing and training these adaptive skills is essential for handling real-world, unexpected events safely. https:\/\/rosap.ntl.bts.gov\/view\/dot\/57074\/dot_57074_DS1.pdf\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Problem Solving\/Decision Making - The CRM Knowledge Hub\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"Unexpected events in aviation disrupt crews\u2019 expectations, increase stress and workload, and require rapid sensemaking rather than simple checklist use. This paper argues that safe outcomes depend less on knowing more procedures and more on resilience: the ability to anticipate, monitor, adapt, and recover when things do not go as planned. Effective crews actively gather information, communicate, re-prioritize tasks, and flexibly share roles to regain control of the situation. Because not all failures can be trained or scripted, scenario-based training should deliberately include surprise and ambiguity to practice adaptive decision-making. The authors conclude that developing and training these adaptive skills is essential for handling real-world, unexpected events safely. https:\/\/rosap.ntl.bts.gov\/view\/dot\/57074\/dot_57074_DS1.pdf\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:url\" content=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:site_name\" content=\"The CRM Knowledge Hub\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-26T21:36:22+00:00\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-26T21:39:04+00:00\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:image\" content=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474.png\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:width\" content=\"2360\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:height\" content=\"1640\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"author\" content=\"Daan\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daan\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" class=\"yoast-seo-meta-tag\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\"},\"author\":{\"name\":\"Daan\",\"@id\":\"https:\/\/crmknowledgehub.com\/#\/schema\/person\/634656510381c42c9679b5768484f52d\"},\"headline\":\"Problem Solving\/Decision Making\",\"datePublished\":\"2026-01-26T21:36:22+00:00\",\"dateModified\":\"2026-01-26T21:39:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\"},\"wordCount\":127,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/crmknowledgehub.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474.png\",\"articleSection\":[\"crm by topic\",\"PROBLEM-SOLVING &amp; DECISION MAKING\",\"RESILIENCE, STARTLE &amp; SURPRISE\",\"WORKLOAD MANAGEMENT\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\",\"url\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\",\"name\":\"Problem Solving\/Decision Making - The CRM Knowledge Hub\",\"isPartOf\":{\"@id\":\"https:\/\/crmknowledgehub.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474.png\",\"datePublished\":\"2026-01-26T21:36:22+00:00\",\"dateModified\":\"2026-01-26T21:39:04+00:00\",\"description\":\"Unexpected events in aviation disrupt crews\u2019 expectations, increase stress and workload, and require rapid sensemaking rather than simple checklist use. This paper argues that safe outcomes depend less on knowing more procedures and more on resilience: the ability to anticipate, monitor, adapt, and recover when things do not go as planned. Effective crews actively gather information, communicate, re-prioritize tasks, and flexibly share roles to regain control of the situation. Because not all failures can be trained or scripted, scenario-based training should deliberately include surprise and ambiguity to practice adaptive decision-making. 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