{"id":5347,"date":"2026-01-20T19:27:05","date_gmt":"2026-01-20T19:27:05","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?p=5347"},"modified":"2026-01-20T19:27:09","modified_gmt":"2026-01-20T19:27:09","slug":"beyond-systems-knowledge-trust-automation-and-the-modern-pilot","status":"publish","type":"post","link":"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/20\/beyond-systems-knowledge-trust-automation-and-the-modern-pilot\/","title":{"rendered":"Beyond systems knowledge: trust, automation, and the modern\u00a0pilot."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We link you to this article from <a href=\"http:\/\/Competentaviators.com\">Competentaviators.com<\/a> discussing trust dynamics in automated systems. How does trust impact our relationship with automation?<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-embed wp-block-embed-embed\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"Qfp4y3WyMX\"><a href=\"https:\/\/competentaviators.com\/2026\/01\/07\/beyond-systems-knowledge-trust-automation-and-the-modern-pilot\/\">Beyond systems knowledge: trust, automation, and the modern&nbsp;pilot.<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Beyond systems knowledge: trust, automation, and the modern&nbsp;pilot.&#8221; &#8212; \" src=\"https:\/\/competentaviators.com\/2026\/01\/07\/beyond-systems-knowledge-trust-automation-and-the-modern-pilot\/embed\/#?secret=fUGV7eHdVx#?secret=Qfp4y3WyMX\" data-secret=\"Qfp4y3WyMX\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Little time is spent discussing the critical role played by the concept of trust in our interactions with automation. While automation-related incidents are often framed as failures of systems knowledge, this article argues that they are more accurately understood as failures of trust calibration. We explore what is meant by trust in this context, and how it determines our reliance, use, misuse, or indeed, disuse of automated systems. <\/p>\n","protected":false},"author":58,"featured_media":5348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[130],"tags":[],"class_list":["post-5347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Beyond systems knowledge: trust, automation, and the modern\u00a0pilot. - The CRM Knowledge Hub<\/title>\n<meta name=\"description\" content=\"What is the critical role played by the concept of trust in our interactions with automation? While automation-related incidents are often framed as failures of systems knowledge, this article argues that they are more accurately understood as failures of trust calibration.\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/20\/beyond-systems-knowledge-trust-automation-and-the-modern-pilot\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Beyond systems knowledge: trust, automation, and the modern\u00a0pilot. - The CRM Knowledge Hub\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"What is the critical role played by the concept of trust in our interactions with automation? 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