{"id":5058,"date":"2024-09-15T18:12:17","date_gmt":"2024-09-15T18:12:17","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?p=5058"},"modified":"2024-09-15T18:12:19","modified_gmt":"2024-09-15T18:12:19","slug":"the-eisenhower-matrix-setting-priorities","status":"publish","type":"post","link":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/15\/the-eisenhower-matrix-setting-priorities\/","title":{"rendered":"The Eisenhower Matrix (setting priorities)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Part of good workload management is prioritizing tasks. In aviation, time is often limited, which means that choices have to be made. Sometimes more time can be \u201cbought\u201d, for example by entering a holding pattern to deal with a technical problem. Other times fuel is limited or the situation is so urgent that optimum use will have to be made of the time available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the famous tools used in the business world is the Eisenhower Matrix. Covey, author of the book \u201cThe 7 habits of highly effective people\u201d has developed a similar matrix. It can be used in the cockpit as well. The matrix consists of 4 squares, based on two axes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a0<strong>Urgency:<\/strong>\u00a0Tasks and responsibilities requiring immediate action or attention<\/li>\n\n\n\n<li><strong>Importance:<\/strong>\u00a0Those with high significance or value to goals<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">On the basis of the assessment of urgency and importance, the required action follows: DO \u2013 DELAY (plan) \u2013 DELEGATE \u2013 DROP (eliminate). See figure 1.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"624\" height=\"516\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Picture1.png\" alt=\"\" class=\"wp-image-5060\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Picture1.png 624w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Picture1-300x248.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Picture1-500x413.png 500w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Figure 1. The Eisenhower matrix. Source: <a href=\"https:\/\/leansixsigmagroep.nl\/en\/lean-agile-and-six-sigma\/eisenhower-matrix\/\">https:\/\/leansixsigmagroep.nl\/en\/lean-agile-and-six-sigma\/eisenhower-matrix\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can be used in the cockpit too. Note that it is sometimes difficult to distinguish between \u201curgent\u201d and \u201cimportant\u201d. A few examples can help. Extinguishing a fire is both urgent and important: it can bring down the plane in a short period of time. Lowering the landing gear on a 2 \u2013 hour flight is important in order to make a safe landing, but not immediately urgent. This can be scheduled just before landing. Informing the passengers can be urgent as landing is imminent, but can be delegated to the F\/O, as a small variation in contents won\u2019t have immediate consequences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An alternative which is easier to remember is to ask yourself the question: \u201cDo I have to do this now?\u201d with the emphasis in a different word every time:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do <strong>I <\/strong>have to do this now? Or can someone else? (DO OR DELEGATE)<\/li>\n\n\n\n<li>Do I <strong>have to<\/strong> do this now? Or is it unnecessary and unimportant? (DO OR DROP)<\/li>\n\n\n\n<li>Do I have to <strong>do<\/strong> this now? Or can it be dropped? (DO OR DROP)<\/li>\n\n\n\n<li>Do I have to do <strong>this <\/strong>now? Or is it better to do something else? (DO OR DELAY)<\/li>\n\n\n\n<li>Do I have to do this <strong>now? <\/strong>Or can it be delayed? (DO OR DELAY)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Note that many airlines have strategies that help prioritize difficult situations that are printed in the operation manuals.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Eisenhower Matrix (setting priorities)<\/p>\n","protected":false},"author":60,"featured_media":5060,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[128,127],"tags":[],"class_list":["post-5058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership-teamwork","category-workload-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Eisenhower Matrix (setting priorities) - The CRM Knowledge Hub<\/title>\n<meta name=\"description\" content=\"The Eisenhower Matrix (a tool for setting priorities),\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/15\/the-eisenhower-matrix-setting-priorities\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"The Eisenhower Matrix (setting priorities) - 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