{"id":4961,"date":"2024-09-04T16:05:21","date_gmt":"2024-09-04T16:05:21","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?p=4961"},"modified":"2024-09-04T16:11:50","modified_gmt":"2024-09-04T16:11:50","slug":"in-focusing-on-what-pilots-do-wrong-we-may-be-missing-valuable-lessons-from-what-they-quietly-do-right","status":"publish","type":"post","link":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/in-focusing-on-what-pilots-do-wrong-we-may-be-missing-valuable-lessons-from-what-they-quietly-do-right\/","title":{"rendered":"In Focusing On What Pilots Do Wrong, We May Be Missing Valuable Lessons From What They Quietly Do Right"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Source: <strong><a href=\"https:\/\/www.forbes.com\/sites\/kristykiernan\/2019\/11\/14\/new-nasa-research-explores-contribution-of-pilots-to-aviation-safety\/\">Kirsty Kiernan in Forbes Magazine.<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This article from 2019 and published by Forbes, looks at the airline industry and discusses the value in\u00a0not only\u00a0studying\u00a0what pilots do wrong, but also what they do right. The author,<em>\u00a0<\/em>Kirsty Kiernan is a professor at Embry-Riddle Aeronautical University. She teaches and conducts research in unmanned systems and aviation safety.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The industry knows a lot about what pilots do wrong, but not nearly enough about what pilots do right. How does the role of the human in the system build in resilience?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8216;In aviation safety, it\u2019s like we\u2019ve been trying to learn about marriage by only studying divorce.&#8217;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jon Holbrook, a cognitive scientist in the\u00a0<a href=\"https:\/\/csaob.larc.nasa.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Crew Systems and Aviation Operations Branch<\/a>\u00a0at NASA\u2019s Langley Research Center, is leading a team that is studying routine performance, and the ways in which people actively contribute to creating safety in complex systems. Holbrook started this project when he realized that many people believed that since 80% of aviation accidents are caused by human error, removing the human would result in an 80% decrease in accidents. However, \u201cfor every well-scrutinized accident, there are literally millions of flights in which things go right, and those flights receive very little attention,\u201d Holbrook said. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/www.forbes.com\/sites\/kristykiernan\/2019\/11\/14\/new-nasa-research-explores-contribution-of-pilots-to-aviation-safety\/\">Access the article from Forbes via this LINK.<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article from 2019 and published by Forbes, looks at the airline industry and discusses the value in\u00a0not only\u00a0studying\u00a0what pilots do wrong, but also what they do right. The author,\u00a0Kirsty Kiernan is a professor at Embry-Riddle Aeronautical University. She teaches and conducts research in unmanned systems and aviation safety.<\/p>\n<p>The industry knows a lot about what pilots do wrong, but not nearly enough about what pilots do right. How does the role of the human in the system build in resilience? &#8216;In aviation safety, it\u2019s like we\u2019ve been trying to learn about marriage by only studying divorce.&#8217;<\/p>\n","protected":false},"author":58,"featured_media":4964,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117,123],"tags":[],"class_list":["post-4961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-principles-objectives","category-resilience-startle-surprise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>In Focusing On What Pilots Do Wrong, We May Be Missing Valuable Lessons From What They Quietly Do Right - The CRM Knowledge Hub<\/title>\n<meta name=\"description\" content=\"This article from 2019 and published by Forbes, looks at the airline industry and discusses the value in\u00a0not only\u00a0studying\u00a0what pilots do wrong, but also what they do right. 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