{"id":4952,"date":"2024-09-04T15:35:30","date_gmt":"2024-09-04T15:35:30","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?p=4952"},"modified":"2024-09-04T15:35:32","modified_gmt":"2024-09-04T15:35:32","slug":"communications-people-keep-saying-theyre-important-but-is-anyone-listening","status":"publish","type":"post","link":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/","title":{"rendered":"Communications: People keep saying they&#8217;re important, but is anyone listening?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Source: <a href=\"https:\/\/theaviationplace.space\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\">Rebecca Lougheed on The Aviation Place<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This case study by Rebecca Lougheed on <strong><a href=\"https:\/\/theaviationplace.space\/\">The Aviation Space<\/a><\/strong>, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"999\" height=\"560\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07.png\" alt=\"\" class=\"wp-image-4955\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07.png 999w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-300x168.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-768x431.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-800x448.png 800w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-500x280.png 500w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/theaviationplace.space\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\">Follow this link to the case study on The Aviation Place.<\/a><\/strong> For those who want more, the full report is also available embedded in the article.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke. The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.<\/p>\n","protected":false},"author":58,"featured_media":4954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[134,129],"tags":[],"class_list":["post-4952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Communications: People keep saying they&#039;re important, but is anyone listening? - The CRM Knowledge Hub<\/title>\n<meta name=\"description\" content=\"This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke. The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Communications: People keep saying they&#039;re important, but is anyone listening? - The CRM Knowledge Hub\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke. The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:url\" content=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:site_name\" content=\"The CRM Knowledge Hub\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-04T15:35:30+00:00\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-04T15:35:32+00:00\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:image\" content=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:width\" content=\"722\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:height\" content=\"167\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"author\" content=\"K-HUB\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:data1\" content=\"K-HUB\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" class=\"yoast-seo-meta-tag\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\"},\"author\":{\"name\":\"K-HUB\",\"@id\":\"https:\/\/crmknowledgehub.com\/#\/schema\/person\/60a2e2c68873f253bcb713a022abfe54\"},\"headline\":\"Communications: People keep saying they&#8217;re important, but is anyone listening?\",\"datePublished\":\"2024-09-04T15:35:30+00:00\",\"dateModified\":\"2024-09-04T15:35:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\"},\"wordCount\":118,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/crmknowledgehub.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png\",\"articleSection\":[\"CASE STUDIES\",\"COMMUNICATION\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\",\"url\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\",\"name\":\"Communications: People keep saying they're important, but is anyone listening? - The CRM Knowledge Hub\",\"isPartOf\":{\"@id\":\"https:\/\/crmknowledgehub.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png\",\"datePublished\":\"2024-09-04T15:35:30+00:00\",\"dateModified\":\"2024-09-04T15:35:32+00:00\",\"description\":\"This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke. The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.\",\"breadcrumb\":{\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage\",\"url\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png\",\"contentUrl\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png\",\"width\":722,\"height\":167},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/crmknowledgehub.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Communications: People keep saying they&#8217;re important, but is anyone listening?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/crmknowledgehub.com\/#website\",\"url\":\"https:\/\/crmknowledgehub.com\/\",\"name\":\"The CRM Knowledge Hub\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/crmknowledgehub.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/crmknowledgehub.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/crmknowledgehub.com\/#organization\",\"name\":\"The CRM Knowledge Hub\",\"url\":\"https:\/\/crmknowledgehub.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/crmknowledgehub.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/02\/cropped-cropped-CRM-K-Hub-Logo.png\",\"contentUrl\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/02\/cropped-cropped-CRM-K-Hub-Logo.png\",\"width\":378,\"height\":264,\"caption\":\"The CRM Knowledge Hub\"},\"image\":{\"@id\":\"https:\/\/crmknowledgehub.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/crm-knowledge-hub\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/crmknowledgehub.com\/#\/schema\/person\/60a2e2c68873f253bcb713a022abfe54\",\"name\":\"K-HUB\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/crmknowledgehub.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png\",\"contentUrl\":\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png\",\"caption\":\"K-HUB\"},\"description\":\"The administrator, CRM Knowledge Hub.\",\"sameAs\":[\"http:\/\/www.crmknowledgehub.com\",\"https:\/\/www.linkedin.com\/company\/crm-knowledge-hub\/\"],\"url\":\"https:\/\/crmknowledgehub.com\/index.php\/author\/k-hub\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Communications: People keep saying they're important, but is anyone listening? - The CRM Knowledge Hub","description":"This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke. The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/","og_locale":"en_US","og_type":"article","og_title":"Communications: People keep saying they're important, but is anyone listening? - The CRM Knowledge Hub","og_description":"This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke. The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.","og_url":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/","og_site_name":"The CRM Knowledge Hub","article_published_time":"2024-09-04T15:35:30+00:00","article_modified_time":"2024-09-04T15:35:32+00:00","og_image":[{"width":722,"height":167,"url":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png","type":"image\/png"}],"author":"K-HUB","twitter_card":"summary_large_image","twitter_misc":{"Written by":"K-HUB","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#article","isPartOf":{"@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/"},"author":{"name":"K-HUB","@id":"https:\/\/crmknowledgehub.com\/#\/schema\/person\/60a2e2c68873f253bcb713a022abfe54"},"headline":"Communications: People keep saying they&#8217;re important, but is anyone listening?","datePublished":"2024-09-04T15:35:30+00:00","dateModified":"2024-09-04T15:35:32+00:00","mainEntityOfPage":{"@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/"},"wordCount":118,"commentCount":0,"publisher":{"@id":"https:\/\/crmknowledgehub.com\/#organization"},"image":{"@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage"},"thumbnailUrl":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png","articleSection":["CASE STUDIES","COMMUNICATION"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/","url":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/","name":"Communications: People keep saying they're important, but is anyone listening? - The CRM Knowledge Hub","isPartOf":{"@id":"https:\/\/crmknowledgehub.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage"},"image":{"@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage"},"thumbnailUrl":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png","datePublished":"2024-09-04T15:35:30+00:00","dateModified":"2024-09-04T15:35:32+00:00","description":"This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out an emergency landing into WSSS\/Singapore Changi international airport after the flight deck and cabin filled with smoke. The focus of the case study is on the communications, because as Lougheed points out\u00a0they were good and not so good, and as ever provide lessons we can all learn\u00a0from.","breadcrumb":{"@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#primaryimage","url":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png","contentUrl":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png","width":722,"height":167},{"@type":"BreadcrumbList","@id":"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/crmknowledgehub.com\/"},{"@type":"ListItem","position":2,"name":"Communications: People keep saying they&#8217;re important, but is anyone listening?"}]},{"@type":"WebSite","@id":"https:\/\/crmknowledgehub.com\/#website","url":"https:\/\/crmknowledgehub.com\/","name":"The CRM Knowledge Hub","description":"","publisher":{"@id":"https:\/\/crmknowledgehub.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/crmknowledgehub.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/crmknowledgehub.com\/#organization","name":"The CRM Knowledge Hub","url":"https:\/\/crmknowledgehub.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/crmknowledgehub.com\/#\/schema\/logo\/image\/","url":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/02\/cropped-cropped-CRM-K-Hub-Logo.png","contentUrl":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/02\/cropped-cropped-CRM-K-Hub-Logo.png","width":378,"height":264,"caption":"The CRM Knowledge Hub"},"image":{"@id":"https:\/\/crmknowledgehub.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/crm-knowledge-hub\/"]},{"@type":"Person","@id":"https:\/\/crmknowledgehub.com\/#\/schema\/person\/60a2e2c68873f253bcb713a022abfe54","name":"K-HUB","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/crmknowledgehub.com\/#\/schema\/person\/image\/","url":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png","contentUrl":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png","caption":"K-HUB"},"description":"The administrator, CRM Knowledge Hub.","sameAs":["http:\/\/www.crmknowledgehub.com","https:\/\/www.linkedin.com\/company\/crm-knowledge-hub\/"],"url":"https:\/\/crmknowledgehub.com\/index.php\/author\/k-hub\/"}]}},"_links":{"self":[{"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/posts\/4952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/comments?post=4952"}],"version-history":[{"count":1,"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/posts\/4952\/revisions"}],"predecessor-version":[{"id":4956,"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/posts\/4952\/revisions\/4956"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/media\/4954"}],"wp:attachment":[{"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/media?parent=4952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/categories?post=4952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/tags?post=4952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}