{"id":3750,"date":"2024-07-05T15:23:32","date_gmt":"2024-07-05T15:23:32","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?page_id=3750"},"modified":"2024-07-05T15:31:11","modified_gmt":"2024-07-05T15:31:11","slug":"problem-solving-decision-making","status":"publish","type":"page","link":"https:\/\/crmknowledgehub.com\/index.php\/problem-solving-decision-making\/","title":{"rendered":"PROBLEM-SOLVING &amp; DECISION MAKING"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3750\" class=\"elementor elementor-3750\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33396939 e-con-full e-flex e-con e-parent\" data-id=\"33396939\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b2c39a3 e-flex e-con-boxed e-con e-child\" data-id=\"2b2c39a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd2cbc7 elementor-widget elementor-widget-heading\" data-id=\"fd2cbc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROBLEM-SOLVING &amp; DECISION MAKING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f820f8e elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"7f820f8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6354a159 e-flex e-con-boxed e-con e-parent\" data-id=\"6354a159\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a3db7 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"2a3db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5646 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving-decision-making category-threat-and-error-management\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/03\/21\/risk-vs-risk-perception\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-21-at-15.57.57-300x170.png\" class=\"attachment-medium size-medium wp-image-5647\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-21-at-15.57.57-300x170.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-21-at-15.57.57-1061x600.png 1061w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-21-at-15.57.57-150x85.png 150w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-21-at-15.57.57-768x434.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-21-at-15.57.57-500x283.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-21-at-15.57.57.png 1266w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">PROBLEM-SOLVING &amp; DECISION MAKING<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='K-HUB' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/03\/21\/risk-vs-risk-perception\/\" target=&quot;_blank&quot;>\n\t\t\t\tRisk vs risk perception\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>This excellent article from safety and risk management specialist Jamie Mallinder on LinkedIn examines the difference between objective risk and risk perception, why there is\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/03\/21\/risk-vs-risk-perception\/\" aria-label=\"Read more about Risk vs risk perception\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t21\/03\/2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5473 post type-post status-publish format-standard has-post-thumbnail hentry category-fatigue-and-stress-management category-problem-solving-decision-making\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/01\/stress-stress-review-decision-making-tunneling-attention-resources-cogntive-anxiety-pilot\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"287\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01-287x200.png\" class=\"attachment-medium size-medium wp-image-5487\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01-287x200.png 287w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01-860x600.png 860w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01-143x100.png 143w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01-768x536.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01-1536x1071.png 1536w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01-500x349.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-03-at-14.46.01.png 1858w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">FATIGUE AND STRESS MANAGEMENT<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/01\/stress-stress-review-decision-making-tunneling-attention-resources-cogntive-anxiety-pilot\/\" target=&quot;_blank&quot;>\n\t\t\t\tEffects of Acute Stress on Aircrew Performance: a NASA review\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>An easily readable source of quality information on the effects of stress and its impact on attention, decision making and teamwork, NASA\u2019s technical memorandum Effects\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/01\/stress-stress-review-decision-making-tunneling-attention-resources-cogntive-anxiety-pilot\/\" aria-label=\"Read more about Effects of Acute Stress on Aircrew Performance: a NASA review\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t01\/02\/2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5465 post type-post status-publish format-standard has-post-thumbnail hentry category-instruction category-problem-solving-decision-making category-situational-awareness category-training-resources\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/31\/aeronautical-decision-making-situational-awareness-training-scenarios-for-air-ambulance-helicopter-pilots\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/HEMS-300x200.jpg\" class=\"attachment-medium size-medium wp-image-5467\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/HEMS-300x200.jpg 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/HEMS-150x100.jpg 150w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/HEMS-450x300.jpg 450w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/HEMS-500x333.jpg 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/HEMS.jpg 612w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">INSTRUCTION<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='K-HUB' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/31\/aeronautical-decision-making-situational-awareness-training-scenarios-for-air-ambulance-helicopter-pilots\/\" target=&quot;_blank&quot;>\n\t\t\t\tAeronautical Decision Making &amp; Situational Awareness Training Scenarios for Air Ambulance Helicopter Pilots\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Old, but not outdated, these two documents from 1988 give an example of how trainers can develop scenario based, table-top exercises, to facilitate learning in\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/31\/aeronautical-decision-making-situational-awareness-training-scenarios-for-air-ambulance-helicopter-pilots\/\" aria-label=\"Read more about Aeronautical Decision Making &amp; Situational Awareness Training Scenarios for Air Ambulance Helicopter Pilots\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t31\/01\/2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5413 post type-post status-publish format-standard has-post-thumbnail hentry category-crm-by-topic category-problem-solving-decision-making category-resilience-startle-surprise category-workload-management\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-300x208.png\" class=\"attachment-medium size-medium wp-image-5414\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-300x208.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-800x556.png 800w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-150x104.png 150w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-768x534.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-1536x1067.png 1536w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-2048x1423.png 2048w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/01\/IMG_0474-500x347.png 500w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">crm by topic<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\" target=&quot;_blank&quot;>\n\t\t\t\tProblem Solving\/Decision Making\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>and Procedures for Unexpected events Unexpected events in aviation disrupt crews\u2019 expectations, increase stress and workload, and require rapid sensemaking rather than simple checklist use.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/01\/26\/resilience\/\" aria-label=\"Read more about Problem Solving\/Decision Making\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t26\/01\/2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5335 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving-decision-making\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2025\/03\/03\/decision-making-gary-klein-rpd-gigerenzer-fast-frugal-kahnemann\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Monitoring-1275x722-1-300x170.jpg\" class=\"attachment-medium size-medium wp-image-4217\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Monitoring-1275x722-1-300x170.jpg 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Monitoring-1275x722-1-1024x580.jpg 1024w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Monitoring-1275x722-1-768x435.jpg 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Monitoring-1275x722-1-500x283.jpg 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Monitoring-1275x722-1.jpg 1275w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">PROBLEM-SOLVING &amp; DECISION MAKING<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2025\/03\/03\/decision-making-gary-klein-rpd-gigerenzer-fast-frugal-kahnemann\/\" target=&quot;_blank&quot;>\n\t\t\t\tThe many schools of decision making\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In this handy overview, Jared Peterson explains the different decision making theories in a handy summary.<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2025\/03\/03\/decision-making-gary-klein-rpd-gigerenzer-fast-frugal-kahnemann\/\" aria-label=\"Read more about The many schools of decision making\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t03\/03\/2025\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5293 post type-post status-publish format-standard has-post-thumbnail hentry category-podcast category-problem-solving-decision-making category-videos\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/12\/13\/lessons-in-naturalistic-decision-making-with-gary-klein\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"154\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-13-at-17.28.14-300x154.png\" class=\"attachment-medium size-medium wp-image-5294\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-13-at-17.28.14-300x154.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-13-at-17.28.14-1024x526.png 1024w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-13-at-17.28.14-768x395.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-13-at-17.28.14-1536x790.png 1536w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-13-at-17.28.14-2048x1053.png 2048w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-13-at-17.28.14-500x257.png 500w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">podcast<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='K-HUB' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/12\/13\/lessons-in-naturalistic-decision-making-with-gary-klein\/\" target=&quot;_blank&quot;>\n\t\t\t\tLessons in Recognition Primed Decision-Making with Gary Klein.\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Ben Cattaneo from The Decision-making Studio talks to guest Gary Klein on this podcast about his pioneering work in Recognition-primed decision making. What is the\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/12\/13\/lessons-in-naturalistic-decision-making-with-gary-klein\/\" aria-label=\"Read more about Lessons in Recognition Primed Decision-Making with Gary Klein.\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13\/12\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5275 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving-decision-making\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/11\/30\/gigerenzer-the-rationality-wars-a-different-look-at-heuristics-and-biases-in-decision-making\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-300x170.jpg\" class=\"attachment-medium size-medium wp-image-4201\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-300x170.jpg 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-1024x580.jpg 1024w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-768x435.jpg 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-500x283.jpg 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1.jpg 1275w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">PROBLEM-SOLVING &amp; DECISION MAKING<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/11\/30\/gigerenzer-the-rationality-wars-a-different-look-at-heuristics-and-biases-in-decision-making\/\" target=&quot;_blank&quot;>\n\t\t\t\tGigerenzer &#8211; the rationality wars &#8211; a different look at heuristics and biases in decision making.\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In this interesting article, esteemed psychologist Gigerenzer offers a critique of Kahnemann and Tversky, who often label heuristics and biases as flawed, while overlooking their\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/11\/30\/gigerenzer-the-rationality-wars-a-different-look-at-heuristics-and-biases-in-decision-making\/\" aria-label=\"Read more about Gigerenzer &#8211; the rationality wars &#8211; a different look at heuristics and biases in decision making.\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t30\/11\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5189 post type-post status-publish format-standard has-post-thumbnail hentry category-human-information-processing category-problem-solving-decision-making\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/10\/11\/cognitive-bias\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-300x170.jpg\" class=\"attachment-medium size-medium wp-image-4201\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-300x170.jpg 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-1024x580.jpg 1024w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-768x435.jpg 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1-500x283.jpg 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/07\/Cockpit-discussion-1275x722-1.jpg 1275w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">HUMAN INFORMATION PROCESSING<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/10\/11\/cognitive-bias\/\" target=&quot;_blank&quot;>\n\t\t\t\tCognitive bias\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Biases can negatively influence decision making. Skybrary offers a nice overview of a few of the most common biases that affect pilot decision making.<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/10\/11\/cognitive-bias\/\" aria-label=\"Read more about Cognitive bias\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t11\/10\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5045 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving-decision-making category-resilience-startle-surprise category-scientific-papers category-situational-awareness\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/ss-evaluation-of-a-startle-management-method-in-practice\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"177\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Halldale_SB-e1683799539356-300x177.png\" class=\"attachment-medium size-medium wp-image-5046\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Halldale_SB-e1683799539356-300x177.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Halldale_SB-e1683799539356-500x294.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Halldale_SB-e1683799539356.png 596w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">PROBLEM-SOLVING &amp; DECISION MAKING<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/ss-evaluation-of-a-startle-management-method-in-practice\/\" target=&quot;_blank&quot;>\n\t\t\t\tS&amp;S &#8211; evaluation of a startle management method in practice\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In the article below, details of an operational evaluation of a startle management method are shared. The method is similar to that described in the\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/ss-evaluation-of-a-startle-management-method-in-practice\/\" aria-label=\"Read more about S&amp;S &#8211; evaluation of a startle management method in practice\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t14\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5041 post type-post status-publish format-standard has-post-thumbnail hentry category-leadership-teamwork category-problem-solving-decision-making\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/gary-kleins-postmortem-method-prospective-hindsight\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Harvard_Business_Review_logo-300x300.png\" class=\"attachment-medium size-medium wp-image-5042\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Harvard_Business_Review_logo-300x300.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Harvard_Business_Review_logo-150x150.png 150w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Harvard_Business_Review_logo.png 400w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">LEADERSHIP &amp; TEAMWORK<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/gary-kleins-postmortem-method-prospective-hindsight\/\" target=&quot;_blank&quot;>\n\t\t\t\tGary Klein&#8217;s Pre-mortem method (&#8220;prospective hindsight&#8221;).\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In this article, originally published in Harvard Business Review, Gary Klein explains his pre-mortem method himself. It&#8217;s a useful tool for employing critical thinking to\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/gary-kleins-postmortem-method-prospective-hindsight\/\" aria-label=\"Read more about Gary Klein&#8217;s Pre-mortem method (&#8220;prospective hindsight&#8221;).\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t14\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"3\" data-next-page=\"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/pages\/3750\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/pages\/3750\/page\/2\/\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/pages\/3750\/page\/3\/\"><span class=\"elementor-screen-only\">Page<\/span>3<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PROBLEM-SOLVING &#038; DECISION MAKING<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3750","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PROBLEM-SOLVING &amp; DECISION MAKING - The CRM Knowledge Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crmknowledgehub.com\/index.php\/problem-solving-decision-making\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"PROBLEM-SOLVING &amp; DECISION MAKING - The CRM Knowledge Hub\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"PROBLEM-SOLVING &#038; 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