{"id":3743,"date":"2024-07-05T15:22:49","date_gmt":"2024-07-05T15:22:49","guid":{"rendered":"https:\/\/crmknowledgehub.com\/?page_id=3743"},"modified":"2024-07-05T15:28:26","modified_gmt":"2024-07-05T15:28:26","slug":"communication","status":"publish","type":"page","link":"https:\/\/crmknowledgehub.com\/index.php\/communication\/","title":{"rendered":"COMMUNICATION"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3743\" class=\"elementor elementor-3743\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a45d94 e-con-full e-flex e-con e-parent\" data-id=\"4a45d94\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-495c2626 e-flex e-con-boxed e-con e-child\" data-id=\"495c2626\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-560d6a96 elementor-widget elementor-widget-heading\" data-id=\"560d6a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COMMUNICATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34be6a9c elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"34be6a9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2991a78b e-flex e-con-boxed e-con e-parent\" data-id=\"2991a78b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32bb9ad8 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"32bb9ad8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5611 post type-post status-publish format-standard has-post-thumbnail hentry category-case-studies category-communication\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/26\/crm-training-dont-overlook-briefings-crew-coordination\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-300x200.png\" class=\"attachment-medium size-medium wp-image-5613\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-300x200.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-898x600.png 898w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-150x100.png 150w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-768x513.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-1536x1026.png 1536w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-450x300.png 450w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50-500x334.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-12.50.50.png 1832w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">CASE STUDIES<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='K-HUB' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/26\/crm-training-dont-overlook-briefings-crew-coordination\/\" target=&quot;_blank&quot;>\n\t\t\t\tCRM Training: Don\u2019t Overlook Briefings &amp; Crew Coordination.\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Mario Pierobon draws lessons from a fatal Hawker 800 crash to highlight why thorough briefings and crew coordination should be a central part of any\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/26\/crm-training-dont-overlook-briefings-crew-coordination\/\" aria-label=\"Read more about CRM Training: Don\u2019t Overlook Briefings &amp; Crew Coordination.\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t26\/02\/2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5084 post type-post status-publish format-standard has-post-thumbnail hentry category-communication category-crm-principles-objectives category-cultural-differences-safety-culture category-leadership-teamwork\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/26\/psychological-safety-and-interpersonal-skills\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/kimberly-perkins-2020-40-under-40-858x448_orig-300x157.jpg\" class=\"attachment-medium size-medium wp-image-5087\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/kimberly-perkins-2020-40-under-40-858x448_orig-300x157.jpg 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/kimberly-perkins-2020-40-under-40-858x448_orig-768x401.jpg 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/kimberly-perkins-2020-40-under-40-858x448_orig-500x261.jpg 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/kimberly-perkins-2020-40-under-40-858x448_orig.jpg 858w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">COMMUNICATION<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/26\/psychological-safety-and-interpersonal-skills\/\" target=&quot;_blank&quot;>\n\t\t\t\tPsychological safety and interpersonal skills\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Psychological safety and interpersonal skills by Kimberly Perkins, focussed on pilots.<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/26\/psychological-safety-and-interpersonal-skills\/\" aria-label=\"Read more about Psychological safety and interpersonal skills\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t26\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5049 post type-post status-publish format-standard has-post-thumbnail hentry category-communication category-crm-principles-objectives category-resilience-startle-surprise category-scientific-papers\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/flight-crew-briefings-with-resilience-engineering-capacity\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"168\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-300x168.png\" class=\"attachment-medium size-medium wp-image-4955\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-300x168.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-768x431.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-800x448.png 800w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07-500x280.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.25.07.png 999w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">COMMUNICATION<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/flight-crew-briefings-with-resilience-engineering-capacity\/\" target=&quot;_blank&quot;>\n\t\t\t\tFlight crew briefings with resilience engineering capacity\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In this article Mizzi and McCarthy from Griffith university take a look at flight crew briefings and explain how to incorporate TEM and improve resilience.<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/14\/flight-crew-briefings-with-resilience-engineering-capacity\/\" aria-label=\"Read more about Flight crew briefings with resilience engineering capacity\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t14\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5030 post type-post status-publish format-standard has-post-thumbnail hentry category-application-of-procedures category-communication\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/12\/briefing-better-2\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"167\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Better-briefings-300x167.png\" class=\"attachment-medium size-medium wp-image-5032\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Better-briefings-300x167.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Better-briefings-768x427.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Better-briefings-500x278.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Better-briefings.png 810w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">APPLICATION OF PROCEDURES<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='K-HUB' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/12\/briefing-better-2\/\" target=&quot;_blank&quot;>\n\t\t\t\tBriefing Better\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Are lengthy, outdated flight deck briefings really contributing to aviation safety? This article by Captains Rich Loudon and David Moriarty from the Royal Aeronautical society\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/12\/briefing-better-2\/\" aria-label=\"Read more about Briefing Better\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5023 post type-post status-publish format-standard has-post-thumbnail hentry category-communication\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/11\/language-proficiency-does-not-automatically-mean-communicative-proficiency-the-role-of-native-english-speakers-in-safe-efficient-radiotelephony\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"167\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/ATPG-native-english-speakers-300x167.png\" class=\"attachment-medium size-medium wp-image-5025\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/ATPG-native-english-speakers-300x167.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/ATPG-native-english-speakers-768x427.png 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/ATPG-native-english-speakers-500x278.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/ATPG-native-english-speakers.png 810w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">COMMUNICATION<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='K-HUB' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/11\/language-proficiency-does-not-automatically-mean-communicative-proficiency-the-role-of-native-english-speakers-in-safe-efficient-radiotelephony\/\" target=&quot;_blank&quot;>\n\t\t\t\tThe role of native English speakers in safe, efficient radiotelephony.\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Language proficiency does not automatically mean communicative proficiency.<\/p> <p>Effective communication in aviation is not merely a convenience, it is a fundamental facilitator of safety, regulatory\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/11\/language-proficiency-does-not-automatically-mean-communicative-proficiency-the-role-of-native-english-speakers-in-safe-efficient-radiotelephony\/\" aria-label=\"Read more about The role of native English speakers in safe, efficient radiotelephony.\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t11\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4998 post type-post status-publish format-standard has-post-thumbnail hentry category-communication category-group-activities\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/07\/basic-communication-model-smcr\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/hand-drawn-business-communication-concept_52683-76159-300x200.avif\" class=\"attachment-medium size-medium wp-image-4999\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/hand-drawn-business-communication-concept_52683-76159-300x200.avif 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/hand-drawn-business-communication-concept_52683-76159-450x300.avif 450w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/hand-drawn-business-communication-concept_52683-76159-500x333.avif 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/hand-drawn-business-communication-concept_52683-76159.avif 626w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">COMMUNICATION<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/07\/basic-communication-model-smcr\/\" target=&quot;_blank&quot;>\n\t\t\t\tBasic communication model (SMCR)\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In this article, a simple description is given of the SMCR (Sender, Message, Channel, Receiver) is given. For CRM trainers, it can use as a\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/07\/basic-communication-model-smcr\/\" aria-label=\"Read more about Basic communication model (SMCR)\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t07\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4989 post type-post status-publish format-standard has-post-thumbnail hentry category-communication category-leadership-teamwork\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/07\/ofmans-core-quadrant-model\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"76\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/toolshero-300x76.png\" class=\"attachment-medium size-medium wp-image-4990\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/toolshero-300x76.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/toolshero.png 444w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">COMMUNICATION<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/07\/ofmans-core-quadrant-model\/\" target=&quot;_blank&quot;>\n\t\t\t\tOfman&#8217;s Core Quadrant model\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Toolshero explains Ofman&#8217;s core quadrant model, a useful tool for communication and behavior.<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/07\/ofmans-core-quadrant-model\/\" aria-label=\"Read more about Ofman&#8217;s Core Quadrant model\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t07\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4952 post type-post status-publish format-standard has-post-thumbnail hentry category-case-studies category-communication\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"69\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00-300x69.png\" class=\"attachment-medium size-medium wp-image-4954\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00-300x69.png 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00-500x116.png 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-04-at-11.30.00.png 722w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">CASE STUDIES<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='K-HUB' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/58\/1722105136-bpfull.png 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\" target=&quot;_blank&quot;>\n\t\t\t\tCommunications: People keep saying they&#8217;re important, but is anyone listening?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>This case study by Rebecca Lougheed on The Aviation Space, looks at an incident from September 10th, 2023, when an Air China A320NEO carried out\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/04\/communications-people-keep-saying-theyre-important-but-is-anyone-listening\/\" aria-label=\"Read more about Communications: People keep saying they&#8217;re important, but is anyone listening?\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t04\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4935 post type-post status-publish format-standard has-post-thumbnail hentry category-communication category-leadership-teamwork\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/03\/the-rose-of-leary\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"267\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rose-of-leary-model-toolshero-300x225.jpg\" class=\"attachment-medium size-medium wp-image-4936\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rose-of-leary-model-toolshero-300x225.jpg 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rose-of-leary-model-toolshero-768x576.jpg 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rose-of-leary-model-toolshero-320x240.jpg 320w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rose-of-leary-model-toolshero-800x600.jpg 800w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rose-of-leary-model-toolshero-500x375.jpg 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rose-of-leary-model-toolshero.jpg 960w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">COMMUNICATION<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/03\/the-rose-of-leary\/\" target=&quot;_blank&quot;>\n\t\t\t\tThe Rose of Leary\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The rose of leary is a useful tool for understanding and influencing behavior.<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/03\/the-rose-of-leary\/\" aria-label=\"Read more about The Rose of Leary\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t03\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4914 post type-post status-publish format-standard has-post-thumbnail hentry category-audios category-case-studies category-communication category-situational-awareness category-videos\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/02\/rhode-island-ua1448-incident\/\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"267\" height=\"200\" src=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rhode-island-300x225.jpg\" class=\"attachment-medium size-medium wp-image-4915\" alt=\"\" srcset=\"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rhode-island-300x225.jpg 300w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rhode-island-768x576.jpg 768w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rhode-island-500x375.jpg 500w, https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2024\/09\/rhode-island.jpg 1024w\" sizes=\"(min-width: 960px) 75vw, 100vw\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">audios<\/div>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Daan' src='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg' srcset='https:\/\/crmknowledgehub.com\/wp-content\/uploads\/avatars\/60\/1725001261-bpfull.jpg 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/02\/rhode-island-ua1448-incident\/\" target=&quot;_blank&quot;>\n\t\t\t\tRhode Island &#8211; UA1448 incident\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Takeoff incident on a dark foggy night, situation awareness and communication case study<\/p>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/crmknowledgehub.com\/index.php\/2024\/09\/02\/rhode-island-ua1448-incident\/\" aria-label=\"Read more about Rhode Island &#8211; UA1448 incident\" tabindex=\"-1\" target=\"_blank\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t02\/09\/2024\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"2\" data-next-page=\"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/pages\/3743\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/crmknowledgehub.com\/index.php\/wp-json\/wp\/v2\/pages\/3743\/page\/2\/\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COMMUNICATION<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3743","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COMMUNICATION - The CRM Knowledge Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crmknowledgehub.com\/index.php\/communication\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta 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