{"version":"1.0","provider_name":"The CRM Knowledge Hub","provider_url":"https:\/\/crmknowledgehub.com","author_name":"K-HUB","author_url":"https:\/\/crmknowledgehub.com\/index.php\/author\/k-hub\/","title":"Does complacency really cause errors? - The CRM Knowledge Hub","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"T3VxbH7wL5\"><a href=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/04\/does-complacency-really-cause-errors\/\">Does complacency really cause errors?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/crmknowledgehub.com\/index.php\/2026\/02\/04\/does-complacency-really-cause-errors\/embed\/#?secret=T3VxbH7wL5\" width=\"600\" height=\"338\" title=\"&#8220;Does complacency really cause errors?&#8221; &#8212; The CRM Knowledge Hub\" data-secret=\"T3VxbH7wL5\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/crmknowledgehub.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/crmknowledgehub.com\/wp-content\/uploads\/2026\/02\/COMPLACENCY.png","thumbnail_width":1080,"thumbnail_height":1080,"description":"Labelling complacency as a\u00a0cause\u00a0of errors in aviation (and human performance generally) is overly simplistic and unhelpful. Complacency is often blamed in accident reports and CRM training without anyone clearly defining what it really\u00a0is\u00a0or how it comes about."}